Home My Health Connection My Health Connection FAQs
How do I create a My Health Connection account?
Step 1:Sign up for an account here.
Step 2: Answer the questions and create an account using your email address and date of birth, then click “Sign-up now.”
Step 3: Complete the form on the next page, then click “Next.”
Step 4: Once you have created your username and password, you will be able to access your account.
How do I connect my family’s My Health Connection accounts?
To do this on the mobile app, tap the menu button in the bottom right corner, tap “Tools” and then “Request family access.”
On the website, open the menu at the top of the screen, then scroll down to the “Sharing” section and click “Request family access.”
VisitMy Health Connection family accessfor more details and forms.
How do I schedule an appointment online?
Website
Step 1:Log in to My Health Connection.
Step 2: Click “Schedule Appointment” under “Appointments” at the top of the screen.
Step 3: Select the appointment type that makes sense for you.
Step 4: Follow on-screen instructions until you see a screen with a green checkmark that says “Appointment Scheduled”.
UCHealth mobile app
Step 1: Log in to the UCHealth mobile app.
Step 2: Click “Schedule” at the bottom of the page.
Step 3: Select the appointment type that makes sense for you.
Step 4: Follow on-screen instructions until you see a screen with a green checkmark that says “Appointment Scheduled.”
How do I do eCheck-in before my appointment?
eCheck-in will save you time and help your doctor prepare for your visit. You’ll be able to use eCheck-in three days before most appointments. We’ll also send you reminders prior to your appointment. Learn more about updating your Communication preferences.
Website
Step 1:Log in to My Health Connection.
Step 2: Click “Appointments and Notes” at the top of the screen.
Step 3: Find your appointment at the top of the screen under “Upcoming Visits.”
Step 4: If eCheck-in is available, click the eCheck-in button to the right of your appointment details.
Step 5: Follow on-screen instructions until you see a screen that says “Thanks for using eCheck-in!”
UCHealth mobile app
Step 1: Log in to the UCHealth mobile app.
Step 2: Tap the “My health” button on the bottom of the homepage, tap “Appointments”.
Step 3: Find your appointment near the top of the screen.
Step 4: If eCheck-in is available, click the eCheck-in button below your appointment details.
Step 5: Follow on-screen instructions until you see a screen that says “Thanks for using eCheck-in!”
How do I do a video appointment with my provider?
You can do a video appointment with your primary care provider or other specialist from the comfort of your own home. All you need is a smart phone, tablet, or a computer with a camera and microphone.
You can find instructions and video tutorialson our video appointment page.
Some of my health information (such as general information, medications, etc.) on My Health Connection is not correct or is incomplete. What should I do?
Your My Health Connection information comes directly from your electronic medical record at your provider’s office. If you believe something is incorrect, contact your provider.
Why can’t I request a refill for all of my medications?
If you are refilling your medications through the “Medications” menu item, you can only renew prescriptions that were filled by UCHealth pharmacies. For prescriptions that you have filled at other pharmacies, please contact that pharmacy or your provider.
If I send a message to my provider or nurse, when can I expect a reply?
For non-urgent medical advice, you will generally receive an answer within two business days.
NOTE: Call your provider if you need immediate attention, or dial 911 if it is an emergency.
How can I see my provider’s notes from my visit?
Website
Step 1:Log in to My Health Connection.
Step 2: Click “Appointments and Notes” at the top of the screen.
Step 3: Find the appointment with the notes you want to read.
Step 4: Click “View notes.”
UCHealth mobile app
Step 1: Log in to the UCHealth mobile app.
Step 2: Tap the “My health” button on the bottom of the homepage, tap “Appointments”.
Step 3: Find the appointment with the notes you want to read.
Step 4: Click “View Notes.”
More information about Open Notes: Our research indicates that patients who read their providers’ notes understand their medical condition better, and develop a more trusting relationship with their providers, which results in better outcomes. Read more about the national Open Notes initiative atopennotes.org.
How do I change who is listed as my primary care provider (PCP) in My Health Connection?
Contact your clinic to make this change for you.
Where can I update my personal information (home address, phone or email)?
Website
Step 1: Log in to My Health Connection.
Step 2: Click “Personal Information” under “Settings” in the menu on the left.
UCHealth mobile app
Step 1: Log in to the UCHealth mobile app.
Step 2: Click the menu button in the bottom right corner of the screen.
Step 3: Click “Settings.”
Step 4: Click “Personal information.”
Where can I change my password?
Website
Step 1: Log in to My Health Connection.
Step 2: Click “Security Settings” under “Settings” in the menu on the left.
UCHealth mobile app
Step 1: Log in to the UCHealth mobile app.
Step 2: Click the menu button in the bottom right corner of the screen.
Step 3: Click “Settings.”
Step 4: Click “Mobile settings.”
Step 5: Click “Change password.”
How do I deactivate my account?
There are many advantages to having a My Health Connection account as a UCHealth patient. But if you wish to deactivate your account, you may do so anytime.
Please note: deactivating your account does not delete your UCHealth medical records.
UCHealth mobile app
Step 1: Log in to the UCHealth mobile app.
Step 2: Click the menu button in the bottom right corner of the screen.
Step 3: Click “Settings.”
Step 4: Click “Mobile settings.”
Step 5: Click “Deactivate my account.”
Step 6: Click “Deactivate.”
Website
Step 1: Log in to My Health Connection.
Step 2: Click the menu button in the upper left corner.
Step 3: Scroll down to the “Account settings” section and click “Security settings.”
Step 4: Click “Account deactivation page.”
Step 5: Click “Deactivate.”
Can I connect my account to other health tracking apps or websites?
Yes. Some apps in the Apple App store and Google Play store, as well as a few websites, can connect to your health record.
How to connect:
Follow instructions in the app or website you’d like to connect to. Search for “University of Colorado Health” to find the My Health Connection portal. You will use your My Health Connection username and password to allow access for the app or website.
Please learn as much as you can about how the application will use and maintain your data, as well as any steps you can take to protect your information.
Visit this web pagefor more information on authenticating your account when linking to a third-party app. My Health Connection is an application supported by Epic’s patient portal, MyChart.
What is Apple Health Records?
Apple Health Records is an application from Apple Inc. that you may choose to use to connect medical record information (e.g., test results, medications, immunizations, and more) with the Health app on your iPhone or iPad.
How do I connect My Health Connection to my Apple Health Records?
On your iPhone or iPad:
- Open the Health app.
- Tap “Browse.” Scroll to the bottom.
- Tap “Add account.”
- Search for “UCHealth.”
- Enter your My Health Connection username and password.
We strongly encourage you to read the resulting screens of information thoroughly so you understand which information you are sharing and how the data may be used. For more information, visit this Epic page.
What data from UCHealth is shared with Apple Health?
You decide what to share. We encourage you to carefully review which kinds of information from your medical records you choose to share with Apple Health. For more information, visit this Epic page.
How is my My Health Connection secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, usernames and passwords. Each person controls their password, and the account cannot be accessed without it. Further, My Health Connection is accessed using current compatible browsers with the latest SSL encryption technology during your session with My Health Connection. Unlike conventional email, all My Health Connection messaging is done while you are securely logged on to our website.
Who do I contact if I have additional technical questions?
If you have additional questions about how to access your account or navigate within My Health Connection, please use theContact us email form and select My Health Connection in the reason dropdown. You can also call us toll-free at 1.855.395.9031 Monday-Friday, 9 a.m. – 5 p.m. MST.
Why can’t I access the UCHealth app or My Health Connection from abroad or in certain countries?
UCHealth takes as many proactive precautions as we can to keep your health information safe. For travel, this means preventing access to our computer systems in certain countries. We apologize for this inconvenience. If you have planned travel, please work with your providers in advance to ensure you have the appropriate appointments scheduled and information you need to travel abroad.
Information sharing: Access to your health information as soon as it is available.
At UCHealth, we believe in information transparency. You deserve to see your health information as soon as it is available, including test results and notes your provider takes during your visit. (A federal rule requires health information transparency; see expandable “+ Patient health information” heading below.)
The quick availability of your health information means that you could see it before your provider has had a chance to review it. It can take a few days to review results, so please allow that time for your care team to reach out about the results and what they mean to your situation. Of course, if you have an immediate concern, you can send a message in My Health Connection or call your clinic.
Be assured that your care team reviews every result, and always calls you if they see something that needs additional, careful explanation. If the result does not show anything concerning or need immediate follow-up, you will receive a letter or a message in My Health Connection.
What can you do?
- If you look at your test results immediately and have a hard time understanding them or you see something that concerns you, please write down your questions and ask your provider when you hear from them. Typically, that can take a few days. If you do not feel you can wait that long, you can send a message in My Health Connection or call your clinic.
- Ask your provider if it is possible to schedule test(s) before your appointment so you can discuss your results during the visit. For instance, this is common for routine tests you would get with a yearly wellness exam or repeat appointment.
Provider notes from your appointment
Your provider’s notes are available to you after your visit at UCHealth. Most interactions, whether in the hospital or clinic, are summarized in notes written by your care team.
Our research indicates that patients who read their providers’ notes understand their medical condition better and develop a more trusting relationship with their providers, which results in better outcomes. Read more about the national Open Notes initiative at opennotes.org.
Find out how to find your provider’s notes in My Health Connection.
Patient health information: How UCHealth enables transparency and accessibility
In 2022, a federal rule required that health care providers share progress notes and test results with patients electronically. UCHealth had already complied with this rule: We implemented Open Notes (starting in 2016) and Open Results (starting in 2009) to share this information with our patients.
As of Oct. 6, 2022, the federal rule expanded to include the entire HIPAA “Designated Record Set” of a patient’s electronic health record that must be made available to every patient.
Here is how UCHealth meets this expanded rule:
- We already provide immediate access to physician and advance practice provider (APP) progress notes when these notes are finalized and signed. We also provide access to all test results immediately when the results are finalized. These are shown in our patient portal, My Health Connection, and the UCHealth app.
- If a patient wants any documents that are not readily available on the portal, those documents may be requested from Health Information Management (HIM). HIM will electronically deliver a PDF document of these records via the portal to the patient who requests them. This may include documents like flowsheet data, scanned documents, and electronic consent forms.
- If a patient is looking for any information that is not included in sections 1 or 2 above, they can specifically request that information from HIM and we can escalate those requests and obtain information.
Patients may also email requests to [emailprotected] instead of using the patient portal.
